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    One Northline

    Our people are more than our best asset. With 13 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres. As a privately owned and operated business, we work as one large family and our down to earth culture reflects this. Communication is key to our success and everyone at Northline has a voice. Through coaching and development, we not only develop individual skills but also enhance Northline’s culture and expertise.

    All of our employees are trained in the most efficient and effective methods of secure handling, from container loads to fragile product to doorstep deliveries.

    Customer Service Officer

    Apply now Job no: 493408
    Work type: Permanent Full Time
    Location: SA - Adelaide
    Categories: Customer Service - Call Centre

    About the Role

    As a Customer Service Officer, you will be the first point of contact for our customers to help organise collections, pick-ups, quotes and to offer general support for freight enquiries. Based at the National Service Centre, you will provide an outstanding customer experience via phone and email. You will meet customer expectations by delivering a professional and timely service every time. This opportunity requires the flexibility to work a roster between 7:30am and 6:30pm Monday to Friday.


    About Northline


    Northline is an experienced Australian owned, global logistics business with an industry-leading national network and an international reach into more than 100 countries. We have 13 depots across Australia with the ability and flexibility to tailor solutions to meet our customers’ requirements and evolving market demands, including scaling up to add further capacity as needed. Our customers freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver.

    That’s why, we are, Australia’s Global Logistics People.


    Your Duties Include

    • Take inbound customer calls
    • Professionally resolve requests for one-off quotes, estimated freight arrival times and pick-ups in a timely manner
    • Respond to email enquires as allocated
    • Complete KPI reports for selected customers
    • Communicate delays to customers and depots in a prompt and professional manner


    To Be Considered for This Role

    • Experience offering outstanding customer service
    • Previous industry experience ideally obtained from within the Transport, Warehousing and Logistics Industry (desirable but not essential)
    • Previous experience in a call centre/customer care environment preferred
    • Excellent written and verbal communication skills with a professional phone manner
    • Intermediate PC skills with high levels of data entry speed and accuracy
    • Demonstrated ability to identify, prioritise and resolve problems in a timely manner
    • Exceptional ability to build rapport with a diverse range of internal and external customers
    • Good negotiation and conflict resolution skills
    • Previous experience working collaboratively within a team environment


    Join Us

    At Northline we believe our people are one of our greatest assets. We are proud of what we achieve and we like to recognise and reward those who go above and beyond. Benefits include:

    • Learning and development support
    • Employee recognition programs
    • Wellness and benefits programs
    • Discounts on travel, fitness and health, entertainment and sports, banking, automotive, flowers, gifts and more!


    If you would like to join the Northline team then please click the 'Apply' button now!

    We thank all applicants for their interest, however only shortlisted candidates will be contacted.


    Advertised: Cen. Australia Standard Time
    Applications close:

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