Customer Service Officer - Casual opportunities
Apply now Job no: 493341
Work type: Casual
Location: SA - Adelaide
Categories: Customer Service - Call Centre
About the Role
As a Customer Service Officer, you will be the first point of contact for our customers to help organise collections, pick-ups, quotes and to offer general support for freight enquiries. Based at the National Service Centre, you will provide an outstanding customer experience via phone and email. You will meet customer expectations by delivering a professional and timely service every time. This opportunity requires the flexibility to work a roster between 7:30am and 6:30pm Monday to Friday.
Northline is an experienced Australian owned, global logistics business with an industry-leading national network and an international reach into more than 100 countries. We have 13 depots across Australia with the ability and flexibility to tailor solutions to meet our customers’ requirements and evolving market demands, including scaling up to add further capacity as needed. Our customers freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver.
That’s why, we are, Australia’s Global Logistics People.
Your Duties Include
Take inbound customer calls
Professionally resolve requests for one-off quotes, estimated freight arrival times and pick-ups in a timely manner
Respond to email enquires as allocated
Complete KPI reports for selected customers
Communicate delays to customers and depots in a prompt and professional manner
To Be Considered for This Role
Experience offering outstanding customer service;
Previous experience in a call centre/customer care environment preferred but not essential;
Excellent written and verbal communication skills with a professional phone manner;
Intermediate PC skills with high levels of data entry speed and accuracy;
Demonstrated ability to identify, prioritise and resolve problems in a timely manner;
Exceptional ability to build rapport with a diverse range of internal and external customers;
Good negotiation and conflict resolution skills; and
Previous experience working collaboratively within a team environment
At Northline we believe our people are one of our greatest assets. We are proud of what we achieve and we like to recognise and reward those who go above and beyond. Benefits include:
Learning and development support
Employee recognition programs
Wellness and benefits programs
Discounts on travel, fitness and health, entertainment and sports, banking, automotive, flowers, gifts and more!
If you would like to join the Northline team then please click the 'Apply' button now!
We thank all applicants for their interest, however only shortlisted candidates will be contacted.
Advertised: Cen. Australia Standard Time 20 Jun 2022
Applications close: Cen. Australia Standard Time
19 Jul 2022
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