Customer Service Officer
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Job no: 493306
Work type: Permanent Full Time
Location: WA - Perth
Categories: Customer Service
About the Role
We pride ourselves on our strong customer-focused culture that delivers outstanding service, open and honest communication, and the ability and flexibility to react quickly to evolving customer demands.
Your administration skills and attention to detail will have you successfully key in warehousing orders and consignment notes, ensuring reports are generated, data is entered, information is manifested, and processes are followed. Your customer service skills will be put to good use as you interact with not only our warehouse clients over the phone and by email.
About your duties
Data entry of all orders, receivables and charging requirements
Preparation of consignment notes, picking slips and labels for all delivery/despatch movements
Provide clients with stock reports, POD's, ETA's or general order enquiries
Interact with depot staff to ensure client requirements are understood and actioned
Interact with warehouse customers and internal teams over the phone and by email
Support to/coordination of order and activity requirements, such as stock collections, stocktakes, customer/other transport pick-ups and other similar activities
About you
Highly organised and have a structured approach to tasks which is target-oriented and outcomes-focused;
Integrity, trustworthiness, professionalism and a customer centric approach to problem solving;
Good time management skills coupled with a high attention to detail and customer focus.
Efficient and accurate data entry skills;
To be a team player with the ability to work individually
Proven history of providing excellent customer service to internal and external customers;
Previous transport/ logistics knowledge and or qualifications will be highly regarded
About our Benefits:
Learning and development support
Employee recognition programs
Wellness and benefits programs
Discounts on travel, fitness and health, entertainment and sports, banking, automotive, flowers, gifts and more!
About Northline
Northline is an experienced Australian-based, global logistics business with an industry-leading national network and an international reach into more than 100 countries.
Our customers freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver.
At Northline we believe our people are one of our greatest assets. We are proud of what we achieve, and we like to recognise and reward those who go above and beyond.
That’s why, we are, Australia’s Global Logistics People.
Advertised: 06 Jun 2022 W. Australia Standard Time
Applications close:
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