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    One Northline

    Our people are more than our best asset. With 13 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres. As a privately owned and operated business, we work as one large family and our down to earth culture reflects this. Communication is key to our success and everyone at Northline has a voice. Through coaching and development, we not only develop individual skills but also enhance Northline’s culture and expertise.

    All of our employees are trained in the most efficient and effective methods of secure handling, from container loads to fragile product to doorstep deliveries.

    Customer Service Officer

    Apply now Job no: 493290
    Work type: Permanent Full Time
    Location: VIC - Melbourne
    Categories: Customer Service

    About Northline

    Northline is an experienced Australian-based, global logistics business with an industry-leading national network and an international reach into more than 100 countries.

    Our customers freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver.

    At Northline we believe our people are one of our greatest assets. We are proud of what we achieve, and we like to recognise and reward those who go above and beyond. Through learning and development opportunities, employee recognition, wellness and benefits programs we aim to build work culture that fosters longevity as well as lasting connections with all our employees.

    That’s why, we are, Australia’s Global Logistics People.

    About the Role

    As the Operations Clerk, you will act as the conduit of communication between the Melbourne Branch and Northline’s National Call Centre, Sales & Account Management and may assist directly with Northline’s customers. 

    The role’s key focus is to improve Northline’s Customer Delight through a high level of service, accountability and performance.  Reporting to the Branch Manager, you will work in partnership with your fellow Operations Clerks. Shifts run, Monday to Friday, 10am-6pm.

    About your duties

    • Be the Call Centre’s point of contact for any Depot related queries;
    • Ensure new customers have a smooth, positive and hassle-free induction to Northline;
    • Be the first point of contact for the Sales team to have the first consignment monitored.  Liaise with operations of the local branch and with other Customer Service Officers around the country to ensure smooth freight movement;
    • Managing the damaged freight process;
    • Proactive management of misdirects and split consignments;
    • Managing quarantined freight;
    • Ensure any paperwork errors, missing/mismatched, non-conforming or ineligible information is rectified in a prompt manner;
    • Contact customers when their consignment is at the depot to organise collection/delivery.

    About you

    • Integrity, trustworthiness, professionalism and a customer centric approach to problem solving.
    • Good understanding of the national freight industry.
    • Demonstrated ability to work and communicate effectively with internal and external stakeholders.
    • Proven history of providing excellent customer service to internal and external customers.
    • Previous experience working towards KPI’s and targets.
    • Good time management skills coupled with a high attention to detail.
    • Ability to work to tight deadlines and still have an eye for detail.
    • Good judgement skills and the ability to prioritise and coordinate multiple tasks simultaneously.
    • Good communication, language, literacy and numeracy skills.
    • Moderate levels of proficiency with Microsoft Office suite and strong data entry skills.

    Join us, benefits include:

    • Learning and development support
    • Employee recognition programs
    • Wellness and benefits programs
    • Discounts on travel, fitness and health, entertainment and sports, banking, automotive, flowers, gifts and more!

    Advertised: AUS Eastern Standard Time
    Applications close:

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