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    One Northline

    Our people are more than our best asset. With 13 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres. As a privately owned and operated business, we work as one large family and our down to earth culture reflects this. Communication is key to our success and everyone at Northline has a voice. Through coaching and development, we not only develop individual skills but also enhance Northline’s culture and expertise.

    All of our employees are trained in the most efficient and effective methods of secure handling, from container loads to fragile product to doorstep deliveries.

    Trainee Customer Service Officer

    Apply now Job no: 493210
    Work type: Permanent Full Time
    Location: VIC - Melbourne
    Categories: Administrative Assistance, Customer Service, Trainee

    As the Customer Service Officer, you will act as the point of call between the Melbourne Branch and Northline’s National Call Centre, Sales & Account Management teams and may assist directly with Northline’s customers. 

    The role’s key focus is to improve Northline’s Customer Delight through a high level of service, accountability and performance. Reporting to the Branch Manager, you will work in partnership with your fellow Customer Service Officers. Shifts run, Monday to Friday, hours scheduled between 8.00am and 6.00pm.

    Key Responsibilities

    • Be the first point of contact for the Sales Team and Call Centre to monitor deliveries and pick-ups and for any depot related queries
    • Work with the depots Operations Team and other Customer Service Officers around Australia to ensure smooth freight movement
    • Locate misplaced consignments within the depot, manage misdirects and split deliveries
    • Manage damaged freight, ensuring incidents are dealt with quickly and issues are rectified
    • Responsible for contacting customers with freight held at depot to organise collection/delivery

    What do we need from you?

    • A high level of focus and a commitment to Health, Safety & Environment practices
    • A fair understanding of the national freight industry
    • Proven history of providing excellent customer service to internal and external customers.
    • Excellent time management skills with the ability to prioritise and coordinate multiple tasks simultaneously
    • Ability to work to tight deadlines while maintaining a high level of detail
    • Good communication, language, literacy and numeracy skills
    • Experience using Microsoft Office suite and strong data entry skills
    • Qualifications in Business Administration and/or Certificate in Warehousing, Transport & Supply chain (desirable, but not essential)
    • Availability for shifts scheduled between 8am and 6pm, Monday to Friday

    About the traineeship

    During your 18-24 month traineeship, you will be hosted by Northline and have the opportunity to learn, work and earn.

    You will complete a Certificate III in Supply Chain Operations – General Qualification, through a combination of face to face or online learning along with practical ‘on the job’ experience.

    As one of our trainees, you will be supported and mentored by our experienced staff and learn transferable skills to assist with your career.

    What can we offer?

    • Learning and development support
    • Discounts on travel, fitness and health, entertainment and sports, flowers, gifts and more!
    • Health and wellness programs
    • 4 weeks holiday entitlement

    About Northline

    Northline is an experienced Australian-based, global logistics business with an industry-leading national network and an international reach into more than 100 countries.

    Our customers freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver.

    At Northline we believe our people are one of our greatest assets. We are proud of what we achieve, and we like to recognise and reward those who go above and beyond.

    That’s why, we are, Australia’s Global Logistics People.

    Advertised: AUS Eastern Standard Time
    Applications close:

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