We are experiencing service delays in and out of New South Wales due to COVID-19 impacts. Stay up to date with your deliveries via Northline’s Track app or Connect portal.

Get a quote


  • Fuel Levy
  • Freight Cover
  • Transit Times
  • COVID-19


    One Northline

    Our people are more than our best asset. With 13 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres. As a privately owned and operated business, we work as one large family and our down to earth culture reflects this. Communication is key to our success and everyone at Northline has a voice. Through coaching and development, we not only develop individual skills but also enhance Northline’s culture and expertise.

    All of our employees are trained in the most efficient and effective methods of secure handling, from container loads to fragile product to doorstep deliveries.

    Major Account Manager

    Apply now Job no: 493009
    Work type: Permanent Full Time
    Location: N/A, NSW - Sydney
    Categories: Account Management

    About the Role

    Reporting to the National Major Account Manager you will be based at our Smithfield Branch.  Your intricate market knowledge will see you overcome customer challenges to create the best customer service experience for our major accounts. Your innovative solutions will build meaningful, mutually beneficial professional relationships. You will also grow your customer portfolio through market research and competitor analysis.


    About Northline

    Operating for over 38 years, Northline is an Australian, privately owned global transport and logistics business. Our global reach is supported by a state-of-the-art Australian multi-modal transport and 13-branch national warehousing network. Solutions-led, we operate by bringing together a range of core services including National and International Freight Management, Warehousing and Distribution and Project Logistics within the Mining, Construction, Oil and Gas industries.

    We pride ourselves on our strong customer-focused culture that delivers outstanding service, open and honest communication, and the ability and flexibility to react quickly to evolving customer demands.


    Your Duties Include

    • Manage the Major Account customer experience
    • Lead key members of the Account Management team to achieve both sales and operational outcomes
    • Manage existing contracts with a focus on growing customer service offerings
    • Negotiate on contractual terms
    • Raise Northline’s customer profile: Identify, explore and build business opportunities in new and existing markets
    • Meet and exceed sales targets and KPI’s
    • Actively review and report on competitor activity and industry trends


    To Be Considered for This Role

    • Previous experience in a Sales/Account Management role ideally in the Transport and Logistics Industry
    • Experience in selling a service as opposed to a product, favourable
    • Proven history of identifying, developing and establishing key relationships, ideally in the transport, logistics and /or warehousing industries
    • Sound business acumen with an advanced understanding of the freight industry
    • Demonstrated ability to provide strategic solutions for complex challenges
    • Advanced skills in negotiation, influencing, persuasion and conflict resolution within a sales environment
    • Proven successful achievement of sales targets
    • Excellent presentation skills with the ability to deliver high-impact proposals to a diverse audience
    • Integrity, trustworthiness, professionalism and a customer-centric approach to problem solving
    • Excellent time management skills coupled with resilience and adaptability
    • Excellent language, literacy, numeracy and communication skills
    • Advanced levels of proficiency with Microsoft Office suite and experience with in house CRM software packages


    Join Us

    At Northline we believe our people are one of our greatest assets. We are proud of what we achieve and we like to recognise and reward those who go above and beyond. Benefits include:

    • Learning and development support
    • Employee recognition programs
    • Wellness and benefits programs
    • Discounts on travel, fitness and health, entertainment and sports, banking, automotive, flowers, gifts and more!


    If you would like to join the Northline team then please click the 'Apply' button now!


    Advertised: AUS Eastern Daylight Time
    Applications close: AUS Eastern Daylight Time

    Back to search results Apply now Share

    Share this:

    | More