Careers

Reporting to the AM Operations Manager, you will play a pivotal role in ensuring the smooth execution of our daily pick-up and delivery operations via our extensive Agent network.

Based at our state-of-the-art depot in St Marys, this is a great opportunity for someone has excellent communications and rapport building skills and is motivated to strive for improvements and efficiencies.

Key Responsibilities:

• Liaising with clients to understand their freight and logistics needs
• Coordinating the movement of freight through our supply chain, ensuring the completion of all deliveries and pickups in line with Transit guidelines.
• Tracking shipments and providing updates to customers (both internal and external) on the status of their orders
• Resolving any issues or complaints in a timely and professional manner
• Identifying opportunities to improve operational efficiency and customer satisfaction
• Streamline administrative and operational processes to optimize allocation of pick-ups and deliveries.
• Meet operational objectives in scanning, damage reduction, DIFOT and cost as per Northline performance expectations.
• Ensure adherence to Freight Presentation and Packaging Policy by employees and agents.
• Stay up-to-date with regulatory and legislative changes, providing direction, assistance, and training for compliance.
• Drive partner performance and look to enhance our Regional Service offering
• Supporting the broader operations team as needed

Key Competencies & Technical Requirements:

• Ability to identify opportunities for operational efficiencies and cost reductions.
• Expertise in evaluating profitability by route using relevant reporting methods
• Strong knowledge of New South Wales regional locations.
• Proven experience in planning, prioritizing, and coordinating multiple tasks and objectives with effective communication.
• In-depth understanding of fatigue management legislation, Dangerous Goods compliance, and Chain of Responsibility.

• Strong communication and interpersonal skills, with the ability to build effective relationships with Agents, customers, and stakeholders.

• Excellent time management and organisational skills.
• Be customer centric, and have proven experience delivering exceptional customer service

Why Join Us?

• Learning, training and development support – Northline believe in the people we hire. We offer training in leadership, communication, self-development and job-specific courses. We pride ourselves that we promote from within, offering great opportunities for career progression.
• Employee recognition programs -  Recognising individuals, supervisors and teams that encompass Northline’s values and have provided an outstanding contribution to the operations.
• Wellness and benefits programs – Such as our Employee Assistance Program, offering our teammates support, when they need it. Northline’s benefits program offers discounts on travel, fitness and health, sports and entertainment, automotive, gifts and more!
• Regular team building!

About Northline

Northline is an experienced Australian-based, global logistics business with an industry-leading national network and an international reach into more than 100 countries.

Our customers freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver.

At Northline we believe our people are one of our greatest assets. We are a progressive Australian family owned business, we are proud of what we achieve, and we like to recognise and reward those who go above and beyond!

That’s why, we are, Australia’s Global Logistics People.

Northline and its people help to ensure a safe workplace for all employees. Candidates will be required to pass a pre-employment medical that incorporates a drug & alcohol screen, as well as a police clearance.