IFM Officer
Apply now Job no: 495221 Work type: Permanent Full Time Location: SA - Adelaide Categories: Administrator
About the role
As our next International Freight Management Officer (IFM Officer), you will play a key role in supporting the effective and efficient movement of our customers’ international freight.
Working with goods moving in and out of the country, you will be responsible for monitoring daily freight movements, ensuring operational requirements are met, and maintaining accurate shipment documentation across import and export activities.
In this role, you will act as a first point of contact for customers, consulting on overseas trade enquiries, resolving operational issues, and providing proactive updates throughout the freight lifecycle.
Key Responsibilities
Effectively manage escalations and customer resolutions as the first line of support.
Monitor and process daily international freight movements.
Ensure accurate documentation and operational compliance across shipments.
Assist with Work in Progress (WIPS) and Accrual processes.
Provide tariff maintenance to ensure updated rates are captured within Freightify.
Act as a local point of contact for Northline clients, addressing enquiries and resolving issues promptly.
Communicate with clients to coordinate smooth operations and timely service delivery.
Maintain a constructive and solutions-focused approach when handling customer concerns or complaints.
Manage demurrage and detention invoicing to minimise delays and additional costs.
Act as a subject matter expert and key contact in the use of IFM platforms, including CargoWise and Freightify.
Provide support for trade lane development, quotes, and campaigns.
Support Sales functions through booking coordination, contract management, and administrative activities.
As the successful candidate you will have:
To be successful in this opportunity, you will bring strong customer service capabilities, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced operational environment. You will be confident in your communication skills and comfortable liaising with customers, suppliers, and internal stakeholders.
You will also be able to demonstrate your:
Strong customer service experience, ideally within a fast-paced or operational environment.
Confidence managing customer enquiries and problem resolution.
Strong attention to detail and organisational skills.
Confidence using computer systems and learning new platforms, including CargoWise and Freightify.
Ability to manage competing priorities and meet deadlines.
Excellent verbal and written communication skills.
Confidence in making and receiving phone calls as part of daily operations.
Problem-solving mindset and solutions-focused approach.
Positive attitude and ability to work collaboratively within a team.
Previous experience in customer support or call centre operations will be highly regarded.
Advertised: 25 Feb 2026 Applications close: 06 Mar 2026
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