Careers

About the role

This role is on offer initially as a 12 month Secondment commencing in January 2025.

As our next Account Manager, you will play a pivotal role in the future of Northline’s growth, brand awareness and reputation.

In this office-based role, you will be the key customer account contact for a state-based portfolio of customers with a high level of commitment to meeting their needs and providing them with exceptional service.  You will also have a focus on growing your portfolio and seeking new business opportunities.

Reporting into the Account Manager - Supervisor, you will be supported by a fantastic team, who work together to deliver an excellent experience to our valuable customers, finding the best freight solutions and ensuring their valuable products reach their destination safely. 

Key Responsibilities

• Manage and grow a set portfolio of customers, using established criteria, ensuring Northline’s service provision is meeting KPIs and drive engagement to secure future revenue opportunities.
• Be the first point of sales contact for each customer, with the goal to build and maintain a strong relationship, which includes quoting, rate review and identifying new business opportunities which benefit both parties.
• Identify, explore and build business opportunities within the customer's logistics requirements and raise the profile and standing of Northline's services across as many facets as possible.
• Provide information, support and training to new and existing customers, ensuring the customer’s understanding of Northline’s operational and administrative requirements and Northline’s online services and portals. 
• Establish collaborative relationships with internal stakeholders, ensuring new customers’ requirements and expectations are implemented and managed effectively, including First Consignment process/procedure.
• Liaise with Operations and Client Services to follow up any issues and ensure awareness of any potential problems and assist in resolution if required.
• Meet or exceed account management budgets as set and agreed.
• Utilise CRM to record and monitor all key account activity, opportunities, expected value and probability of securing business.

As the successful candidate you will have:

To be successful for this opportunity you will have exceptional customer service skills, excel in relationship management and be confident in communication through various channels. You will have a genuine desire to help your customers solve problems and the resilience to work in a regularly changing environment.  You will be an outcomes and results driven professional, with the ability to achieve set KPI’s and targets.

You will also be able to demonstrate your:

• Focus on customer retention and development.
• Professional attitude and excellent phone manner.
• Relationship management and development ability.
• Excellent time management.
• Positive attitude and solutions focus.
• Good attention to detail.
• Commitment and contribution to a team.
• Proficiency in Microsoft Office Suite (Word, Excel and Outlook) and experience with in-house databases.
• Experience maintaining a high-quality CRM system which tracks contacts, purpose and outcomes.

If you have any questions with regards to the role please contact Connor Weste, Account Manager – Internals - Supervisor.